FAQ

Yes, the hotel is fully equipped with Wi-Fi, available in every room.

There is no shuttle service between the nearest station, Ajigasawa Station, and our hotel. We accept cab reservations. Reservations are required. For more information, please check up the Location and Access page on our website or contact us at [email protected] or 0173-72-1011.

The hotel offers parcel delivery by Yamato Transport.

• Breakfast: 07:30 - 9:30 
• Dinner: 17:30 - 20:30

Yes. There are two wheelchairs in the hotel. Please make a reservation in advance if you wish to use the wheelchairs.

The dinner buffet can be purchased at 4,000 yen for adults, 2,800 yen for children (elementary school age), and 2,000 yen for infants (age 4-6). The hot spring can be used at at fee of 1,500 yen/680 yen (12:00 to 17:00) per adult/child (age 6-12 years old).

Only non-smoking rooms available at Rockwood Hotel & Spa.

• Check-in: 15:00 - 19:00
• Check-out: 11:00

There are no room charges for infants who are co-sleeping in the same room as parents.

Rockwood Hall buffet pricing

• Children between 4-6 years old: 1,750yen
• Children under 3 years old: no charge

Dinner

• Children between 4-6 years old: 1,155yen
• Children under 3 years old: no charge

Pets are not allowed in the hotel.

• Guests who are booking directly will be required to pay a 20% non-refundable deposit to secure their booking unless otherwise stated. 
• 100% of the accommodation fee will be charged if cancelled on the day of accommodation.